Great read on agents by @vasuman. I captured a few quotes.
https://x.com/vasuman/status/2010473638110363839?s=46
The talk
The positive is that agents don’t eliminate the need for human judgment. They eliminate the friction around human judgment.
Dashboards lead to insight. Agents can skip that, find the insight, and deliver everything necessary for the action.
Dashboards are useless.
Your finance team already knows there are missing receipts. Your sales team already knows deals are stuck in legal.
Agents should catch problems when they happen and route them to whoever can fix them. With everything needed to actually fix them. Right then.
AI SaaS isn’t customized. It doesn’t do anything, like regular SaaS. The private customization will be a game changer for everyone.
The only companies who see AI gains are those who have custom agents built specifically for them, either in house or by a 3rd party agency.
The Walk
Companies don’t care about AI. They care about getting their job done. It’s a specialized tool that requires a lot of grit to figure out.
I agree with the sentiment that “people will outsource AI like they outsource accounting, marketing, etc.”
A small business doesn’t care about AI. They’re drowning in hiring/firing roofing contractors, avoiding getting sued, and dealing with insurance companies.
AI is the new data science. It will cause efficiency gains for big enterprises that have a ton of bloat. But it’s different than data science because it’ll actually serve both massive and tiny companies alike (unlike data science).